Refund Policy Overview:
Emo Matrix Digital Products, hereinafter referred to as "Emo Matrix," is committed to providing a seamless and satisfactory experience for our users. This Refund Policy governs the terms under which refunds are processed for digital products purchased through Emo Matrix.
Non-Refundable Nature of Digital Products:
Upon enrollment in any Emo Matrix digital product, users acknowledge and agree that all purchases are non-refundable. Emo Matrix takes pride in delivering high-quality digital content, and users are encouraged to review product details thoroughly before making a purchase decision.
Exception for Extreme Medical Conditions:
In the event of an extreme medical condition that renders the user unable to participate in or benefit from the digital product, Emo Matrix may, at its discretion, consider a refund request. Such requests must be submitted within seven (7) days of the initial enrollment date.
Eligibility Criteria for Medical Refunds:
To be eligible for a refund due to extreme medical conditions, users must provide:
a. A detailed medical certificate from a licensed medical professional outlining the condition and its impact on the user's ability to engage with the digital product.
b. The refund request must be submitted in writing to Emo Matrix's customer support within the specified seven (7) day period.
5. Refund Processing:
If Emo Matrix determines that the user meets the eligibility criteria for a medical refund, the refund will be processed promptly using the original payment method. Emo Matrix reserves the right to deduct any transaction fees or administrative costs associated with the refund process.
6. Communication and Support:
Users facing medical conditions are encouraged to reach out to Emo Matrix's customer support for assistance in navigating their situation. Our team is committed to providing support and understanding during challenging circumstances.
7. Amendments to the Refund Policy:
Emo Matrix reserves the right to amend this Refund Policy at any time. Users will be notified of any changes through our website or other appropriate channels.
By enrolling in Emo Matrix digital products, users affirm their understanding and acceptance of this Refund Policy.
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