Refund Policy
Effective Date
Thank you for choosing Emo Matrix, a leading psychology company based in New Delhi, India, specializing in mental health services, certifications, self-help podcasts, video learning, and business consulting. We strive to provide exceptional services and support to our clients. This Refund Policy outlines the terms and conditions governing refunds for our various services.
Scope of Policys
This Refund Policy applies to all services offered by Emo Matrix, including but not limited to mental health services, certifications, self-help podcasts, video learning, and business consulting.
Digital Products Refund Policy
For digital products such as courses, viewable content, or downloadable items, no refunds will be provided once access has been granted or the product has been downloaded.
Refund Eligibility
Refunds are available for all other services or types of payments within seven (7) days of sign-up or registration, provided that:
The refund request is made within seven (7) days of sign-up or registration.
The request is accompanied by a legitimate reason supported by evidence.
In cases of extreme medical conditions, refunds will be considered if supported by appropriate medical documentation.
Refund Process
To request a refund, please follow these steps:
a. Contact Emo Matrix Customer Support via Phone – 93110 36028, info@emomatrix.com within the refund eligibility period.
b. Provide details of your refund request, including the reason and supporting evidence, if applicable.
c. Emo Matrix will review the request and notify you of the refund decision within a reasonable timeframe.
d. If the refund request is approved, Emo Matrix will process the refund to the original payment method within [number] business days.
Non-Refundable Fees
Any fees associated with third-party services or platforms utilized in delivering our services are non-refundable. Shipping and handling fees, if applicable, are non-refundable.
Modification of Policy: Emo Matrix reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
Contact Information: If you have any questions or concerns about our Refund Policy, please contact Emo Matrix Customer Support via [contact email/phone number].
By using our services, you acknowledge that you have read, understood, and agree to abide by the terms and conditions outlined in this Refund Policy.
Thank you for choosing Emo Matrix. We appreciate your trust and look forward to serving you.
Emo Matrix Pvt. Ltd.
C 39, Sector 58
Noida, 201301, India
info@emomatrix.com
Phone: 9311036028
7. Privacy
Your privacy is important to us. Please review our Privacy Policy [link to Privacy Policy] to understand how we collect, use, and protect your personal information.
8. Disclaimer of Warranties
Emo Matrix provides its services on an "as is" and "as available" basis, without warranties of any kind, express or implied. We do not guarantee the accuracy, completeness, or reliability of any information or content provided through our services.
9. Limitation of Liability
In no event shall Emo Matrix be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our website or services.
10. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.
11. Changes to Terms
Emo Matrix reserves the right to update or modify these Terms at any time without prior notice. Your continued use of our website or services after any such changes constitutes your acceptance of the revised Terms.
12. Contact Us
If you have any questions or concerns about these Terms, please contact us at info@emomatrix.com.
By using Emo Matrix's website or services, you acknowledge that you have read, understood, and agree to these Terms. Thank you for choosing Emo Matrix.